Thank you for browsing the LANGEVIN FOREST website and familiarizing yourself with our privacy policy (hereinafter referred to as the “Policy”). By exploring our website or using our platforms or services, you confirm that you have read and understood this Policy, and you agree that your information and personal data will be managed in accordance with it, if applicable.

Please note that this return policy does not apply to books, final sales, special orders, or custom-cut products. Additionally, gift certificates cannot be returned or refunded.

Purpose of the Privacy Policy

Methods of obtaining consent

Personal information collected

Purposes of data processing

Purposes of data collection

Treatment methods used

Terms and conditions for accessing and managing your personal information

Sharing and reasons for sharing personal information with third parties

Conservation and personal information

Cookies and profiling technologies

Entry into force

Other information

This Privacy Policy aims to inform our users about how we collect, use and protect their personal information.

To ensure this protection, LANGEVIN FOREST ensures that it asks for a person's consent before collecting, processing and disclosing information that could identify them.

The purposes and methods by which LANGEVIN FOREST , or anyone acting on its behalf, will handle their personal data are explained in this Policy. It is written in simple terms to ensure full understanding and informed consent from users.

We ensure that we obtain consent before collecting personal information from anyone. This consent can be express or implied and can be given either by the individual themselves or by an authorized representative.

We request express consent, whether verbally, electronically, or in writing. However, implied consent can be inferred from an individual's actions or inactions. For example, providing a name and phone number to obtain a response is considered implied consent to the collection of that information. When determining the type of consent required, we assess the nature of the personal information, the purpose for its collection, and the expectations of an individual in a similar situation.

If we intend to use personal information for another reason, we will specify this new purpose and consent will be sought again.

In some situations, such as government requests, it may not be possible to obtain an individual's consent to process their personal information. We will never share this information outside the terms of this Policy unless required or permitted by law.

LANGEVIN FOREST may collect personal information in various ways, but always in compliance with the law and only for the clearly stated purposes, as stipulated in this Policy, or when the law permits or requires it.

The personal information we collect, as well as its sensitivity, may vary depending on the nature of your interactions with LANGEVIN FOREST. It is therefore essential for us to clarify what information we use.

We take care to protect all personal information collected. We pay special attention to data such as:

Name and contact information: Last name, first name, email, postal address, telephone number and other similar information to communicate with you.

Credentials: Passwords, secret questions/answers, and other similar information to secure access to your account.

Demographic Data: Information such as your age, gender, country and preferred language.

Subscriptions: Information regarding your subscriptions to our communications.

Browsing: Data related to your use of our websites and tools. This includes data you provide or that is generated through your interactions and communication history with our team.

Support: Information provided during support requests.

Preferences: Information about your tastes and interests, inferred or directly provided.

Entries: Textual or handwritten data and associated information.

Other data: Additional information collected during your browsing.

We and our partners use technologies that collect non-critical information from your device to improve our offers and present advertisements and content tailored to your preferences. You have the choice to accept or refuse some of these purposes.

Essential and safety:

We use technologies and cookies that are essential to ensure the optimal functioning and security of our online services. They cannot be disabled. They help us and our partners to secure your connection by saving your identification information, to adapt your interface (for example, the choice of language), to reduce the sending of fraudulent forms and to remember your preferences regarding the use of technologies that collect your information.
• Analysis and optimization of the experience:
  The data collected by these technologies plays a crucial role in constantly enriching your browsing experience. They help us and our partners understand how you interact with our online services (for example, your origin and navigation path) and evaluate and analyze the traffic on our platforms by generating statistics and traffic data (such as pages viewed). You can revoke your consent to the use of these technologies at any time.
• Marketing and Advertising:
  This collected data helps us and our partners remember the links you click and the pages you visit on our online platforms. This allows us to better understand your preferences and suggest offers and services tailored to your expectations. They also facilitate the creation of target groups, i.e., groups of users with similar interests, to personalize our advertising campaigns and more effectively evaluate their impact. You can revoke your consent to the use of these technologies at any time.

The data we collect is in accordance with the purposes and objectives set out in our Privacy Policy.

Here are the reasons why your personal information is collected:

To provide a service:

We collect and process information necessary to fulfill our commitments and comply with our contractual agreements.
• To optimize and strengthen our products and services:

  Information obtained during your use of our services may be used to evaluate and improve our offerings.

• To offer personalized products and services:

  Collecting and studying information from your interactions with our services guides us in developing tailored products and services to fully meet your cultural and entertainment needs, including considering specific adjustments for customers who need them.

• To ensure the confidentiality of our customers:

  The information collected helps us confirm the identity and maintain the privacy of those who interact with us, whether by telephone, electronically or otherwise.

• To meet legal requirements:

We collect data in order to comply with obligations arising from laws, regulations or international agreements.

LANGEVIN FOREST attaches paramount importance to the protection of your personal information and is committed to processing it in accordance with industry norms and standards, solely for the purposes for which it was collected, as stipulated in this Policy or any other specific notice. However, given the security risks associated with transmission over the Internet, complete protection of this data is not guaranteed. Therefore, any information you transmit to us is sent at your own risk.

LANGEVIN FOREST ensures that the personal information it holds is as accurate, up-to-date and complete as necessary for the purposes for which it is intended.

You have the right to request access to your personal information to verify it and to request rectification if it is found to be inaccurate. If you believe your data is inaccurate or if you wish to consult your information, you can submit a request using the contact details mentioned at the end of this Policy.

We will endeavor, where possible, to provide you with prompt access to your data. However, for security reasons, we may need to confirm your identity.

There may also be situations where we cannot provide you with access to your information, for example, if doing so would involve disclosing the personal data of another person who has not given their consent, or if there are legal constraints preventing such disclosure. If this is the case, we will inform you of the reasons why access is denied.

If your request concerns data present on third-party websites or platforms, we invite you to contact these entities directly.

LANGEVIN FOREST does not disclose your personal information to companies, organizations or individuals outside of LANGEVIN FOREST , except to our approved suppliers and partners who require access to this information for the purposes mentioned in this Policy, in compliance with its provisions, as well as in the following situations:

With your consent.

For storage on servers, in which case your information may be transferred through other jurisdictions. We only use reputable companies with robust privacy policies.

For external processing purposes: We entrust your information to trusted companies or individuals to process it on our behalf, according to our instructions, in accordance with this Privacy Policy, ensuring data protection at least as rigorous as ours and respecting all other appropriate security and confidentiality measures.

For legal reasons: We share your information outside our company if necessary to comply with applicable laws and regulations or if ordered by a court.

LANGEVIN FOREST formally undertakes not to sell or rent your personal information to third parties.

LANGEVIN FOREST retains the information collected for varying periods of time, depending on its type and relevance to our product and service offerings. Throughout this retention period, LANGEVIN FOREST implements physical and technical measures to ensure the security and accuracy of personal information.

Personal information may be stored outside the user's country of residence, particularly if a third-party provider or other entity to whom we transfer information in accordance with this Policy is based abroad. In these situations, personal information may be subject to the laws of the country or territory where it is stored, and local authorities may have access to it.

After the end of the retention period, personal information is deleted.

With your consent, LANGEVIN FOREST may use cookies, web beacons, pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as the recipients of our newsletters, invitations, and other communications. Cookies are pieces of data sent by the server to the browser when you visit a site, allowing the current session to be uniquely identified. This information may include details such as your IP address, browser type and version, the pages of our site that you visit, the date and time of your visit, the duration of your session, and other statistics.

Please note that our website may contain links to third-party websites. Our Privacy Policy no longer applies once you leave our website. LANGEVIN FOREST is not responsible for the collection or processing of personal information by these third parties or via these external websites.

This Policy applies from September 22, 2023

Updated: September 1, 2023

Privacy Officer

If you have any questions, comments or concerns regarding this Policy, please do not hesitate to contact the responsible person:

Marc-André Bélisle

LANGEVIN FOREST
9995 Blvd. Pie-IX, Montréal (QC), H1Z 3X1
Phone: 514-322-9330
Email: info@langevinforest.com