Q: How can I return an item purchased on langevinforest.com?
A : If the item you received is not suitable for you, you have 30 days from the date of purchase to return it. However, the item must be in its original condition and packaging. You will need to include a note with your return explaining the reason for the return, specifying whether you would like to exchange or be refunded, and you will need to include the purchase receipt. We will exchange the item or refund you, depending on what you have indicated. Please note, however, that a restocking fee of 15% of the item's value may apply.
Please note that this return policy does not apply to books, final sales, special orders, or custom-cut products. Additionally, gift certificates cannot be returned or refunded.
Q: When I return an item to your store, are the shipping charges refunded?
R : No. However, if you return an item because we made a mistake or because the item was delivered damaged or defective, we will cover the shipping costs.
For more information: consult our FAQ
